Freshdesk connector
SyncHub supercharges your Freshdesk account by freeing your data for advanced reports and analysis. Simply connect your Freshdesk account to our hosted data warehouse, then start reporting using your favourite reporting tools like PowerBI, Tableau or Microsoft Excel.
This connector is still on our roadmap. Ask about our partner program.
SYNCHUB & the team are proud to have been finalists in the 2021 Xero Awards.
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How it works
Get your Freshdesk data into your favourite reporting tool in just two minutes and three easy steps.
1 2 3 Connect Freshdesk to SyncHub
Securely connect your cloud software to SyncHub and we'll do the rest.
1 2 3 We sync your data automatically
SyncHub incrementally syncs your data and stages it in a managed data warehouse. We check for changes so you don't have to.
1 2 3 Connect your reporting tool
Use reporting tools like Excel, Tableau or Power BI to connect to your data warehouse and build sophisticated reports and dashboards.
Freshdesk connector coming soon
A connector for Freshdesk is still on our road map but we're keen to build one as soon as there is enough interest. Get in touch if you are wanting to connect your Freshdesk data to your BI or reporting platform.
Frequently asked questions
With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw Freshdesk data. If you don't already have a reporting tool, grab one of our recommended ones then use its standard Database Connector to connect to SyncHub and begin pulling down your data.
SyncHub can poll Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect Freshdesk, then see for yourself.
SyncHub will (E)xtract your raw data from Freshdesk and (L)oad it into your data warehouse. We do not (T)ransform your data, however we do change its structure to the extent required to store it in a normalized, relational database so that you can report on it easily. Data (T)ransforms, such as monthly rollups, are left to you as the report-writer.
There are many ways to query data from Freshdesk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.
SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you need of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business.
Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector from your reporting tool to connect to SyncHub and start bringing in your data.
No. SyncHub is a reporting tool and cannot reflect changes back to your cloud application.
Your Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously.
About Freshdesk
Visit the Freshdesk websiteFreshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.