Trouble finding your Freshdesk data?

SYNCHUB supercharges your Freshdesk account by freeing your data for advanced reports and AI integration. Start reporting today, using your favourite tools like PowerBI, Tableau or Microsoft Excel. Fine-tune your own AI models, or query using natural language and artificial intelligence.

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How SYNCHUB works

Get your Freshdesk data into your favourite reporting tool in just two minutes and three easy steps.

1 2 3 Connect Freshdesk to SyncHub

Securely connect your cloud software to SyncHub using their recommended best practice (e.g. OAuth2 or secure tokens).

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse (yours, or we'll provide one for free). We check for changes so you don't have to.

1 2 3 Build your customized reports

Query and share your data using our built-in Insights platform, integrate with your artificial intelligence platforms or use reporting tools like Excel, Tableau or Power BI.

Optimized for artificial intelligence

Quality AI needs quality, real-time data. SyncHub's data-extraction platform and curated data models are optimized to ensure your AI models have the most accurate and up-to-date data available at all times.

Use SyncHub to train your RAG, LLM or ML platforms, or just converse using natural language using our built-in chatbot.

Read more about AI + Freshdesk

What data do you need from Freshdesk?

Our simple data structures make your reporting and AI analysis a breeze

 Agent
 Company
 Contact
 Email mailbox
 Group
 Product
 Role
 Satisfaction rating
 SLA policy
 Survey
 Ticket
 Ticket conversation
 Time entry
 Company domain
 Contact other phone number
 Contact other company
 Contact other email
 Contact tag
 Group agent
 Satisfaction rating survey question rating value
 S l a policy target
 S l a policy agent escalation
 S l a policy applicable to company
 S l a policy applicable to group
 S l a policy applicable to source
 S l a policy applicable to ticket type
 S l a policy applicable to product
 Survey question
 Ticket recipient
 Ticket tag
 Ticket custom field
 Ticket conversation attachment
 Ticket conversation recipient
 Survey question rating option
Explore the full Freshdesk data model here

Features

Our data-ingestion platform connects Freshdesk to the BI and AI platforms your business runs on

Your Freshdesk data, where you need it

SyncHub syncs your Freshdesk data to a relational database, so you can use it in your favourite BI or AI platforms. Easy.

AI, meet Freshdesk

Our AI platform lets you interact with your Freshdesk using conversational language. Take advantage of our built-in AI Assistant or integrate Freshdesk into your existing agentic workflows with our MCP server for Freshdesk.

BYO database

All our plans come with your own secure, managed database - hosted in SQL Azure. No need to bring in your network or admin team - just get straight into your reports.

You can also bring your own database.

Highly secure

Whether its data-separation, IP-whitelisting, encryption or multi-factor authentication - we consider security first & foremost in every decision we make. Your Freshdesk data is safe with us.

Read our security overview to find out how.

Build your own reports & dashboards

Access your data from your existing reporting tool, or use our Insights platform to build reports & dashboards from within SyncHub itself.

Read more about Insights on our blog.

Ingest other ad-hoc or custom data

Is your company still running on spreadsheets? Our Flexi Tables let you import and arbitrary data you like and report on it right alongside your Freshdesk models.

Sync all your historical data

SyncHub doesn’t just keep your reports updated with your latest data, it goes back and collects all your historical data too. In fact, from your dashboard you can select exactly how far back SyncHub will go for each data table.

Frequently asked questions

With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw Freshdesk data. If you don't already have a reporting tool, you can use our Insights platform or grab one of our recommended 3rd-party tools then use its standard Database Connector to connect to SyncHub and begin pulling down your data.
If your SQL skills are a little rusty, we've got you covered too. Our AI Assistant lets you speak with your Freshdesk data in natural language - no SQL or BI skills required! Read more about our AI here.
SyncHub can poll Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect Freshdesk, then see for yourself.
Yes! SyncHub wraps your cloud service data in an MCP-compliant server, letting you access your data from any compatible client. Read more about our MCP support here.
Yes! Your subscription includes a free Gemini-powered chatbot which you can immediately begin using to query your data using natural language - no SQL or BI skills required! Read more about our AI here.
No problem. Use SyncHub to sync your raw Freshdesk data directly to your AI-optimized database (such as Snowflake, BigQuery or Redshift), and combine it with our curated Freshdesk data model to train and fine-tune any AI-powered application.
This is a great use case for SyncHub. Each account you connect to will be synced to the same database and stored in its own separate schema. This keeps each account in its own data silo, while allowing you to query across schemas to easily query across all your Freshdesk accounts. View our walkthrough here.
SyncHub will (E)xtract your raw data from Freshdesk and (L)oad it into your normalized, relational data warehouse. You can then use our Insights platform to (T)ransform your data so that you can report on it easily, such as building monthly rollups or normalizing currencies.
There are many ways to query data from Freshdesk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.
SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you have of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business. Of course, if you need help, you're sure to find a helpful professional in our Services Store.
Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector from your reporting tool to connect to SyncHub and start bringing in your data.
No. SyncHub is a read-only tool and cannot reflect changes back to your cloud applications.
We currently sync Agent, Company, Contact, Email mailbox, Group, Product, Role, Satisfaction rating, SLA policy, Survey, Ticket, Ticket conversation, Time entry, Company domain, Contact other phone number, Contact other company, Contact other email, Contact tag, Group agent, Satisfaction rating survey question rating value, S l a policy target, S l a policy agent escalation, S l a policy applicable to company, S l a policy applicable to group, S l a policy applicable to source, S l a policy applicable to ticket type, S l a policy applicable to product, Survey question, Ticket recipient, Ticket tag, Ticket custom field, Ticket conversation attachment, Ticket conversation recipient and Survey question rating option (see our Data Model for full details). If there's something else you need just ask.
Your Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.
Because SyncHub is continuously syncing your Freshdesk data to an offsite data store, you can also use our service to essentially maintain an up-to-date backup, in the event of a critical data failure or transfer to another system. With our BYOD (bring-your-own-database) option, you can even have this data stored directly into your own database. Select your pricing plan to backup on-demand as required, or have SyncHub automatically backup every day in the background for you.

About Freshdesk

Visit the Freshdesk website

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.