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Query the Freshdesk API using regular SQL

You're a developer. You're perfectly capable of connecting to the Freshdesk API and pulling down data. But why waste your time building an API integration when your skills and time are better spent elsewhere?

API integrations are hard to build and maintain. But with SyncHub, you can query your data source using a language you know and love - SQL.

Explore the Freshdesk Data Model Get started with a free trial

How it works

Get your Freshdesk data into your favourite reporting tool in just two minutes and three easy steps.

1 2 3 Connect Freshdesk to SyncHub

Securely connect your cloud software to SyncHub and we'll do the rest.

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse (yours, or we'll provide one for free). We check for changes so you don't have to.

1 2 3 Build your customized reports

Query and share your data using our built-in Insights platform, or use your own reporting tools like Excel, Tableau or Power BI.

No ODBC driver required

SyncHub runs in the cloud, 24×7. There are no ODBC drivers to install or maintain, and no local computer required to cache your results. Just securely connect SyncHub to your Freshdesk account and you can be querying your data in just a couple of minutes.

BYOD

Want more power? How about views, stored procedures or triggers? No problem - SyncHub's Bring Your Own Database feature gives you complete control over your database.

Real-time data*

Make a change in Freshdesk and query it via SQL within minutes. Our feed is so quick, you'll think you're querying Freshdesk directly!

Your data is secure

Your Freshdesk data is stored using best-practice security protocols. But if you're still concerned, no worries - just use our BYOD (Bring Your Own Database) option when setting up your account.

Frequently asked questions

Not directly, no. But SyncHub's ERD model, combined with the real-time* sync from Freshdesk, means that it is essentially the same as querying directly.
No. Our solution is cloud-hosted, meaning no installs are required on your own computers. Furthermore, because it is cloud-hosted, SyncHub runs in the background 24-7, keeping your data up to date while you sleep.
If your SQL skills are a little rusty, we've got you covered too. Our AI-powered Query Assistant uses knowledge of your Freshdesk data model to create SQL queries for you - just describe your problem and watch the magic happen.
SyncHub can poll Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect Freshdesk, then see for yourself.
No. SyncHub is a reporting tool and cannot reflect changes back to your cloud application.
We currently sync Agent, Company, Contact, Email mailbox, Group, Product, Role, SLA policy, Ticket, Ticket conversation, Time entry, Company domain, Contact other phone number, Contact other company, Contact other email, Contact tag, Group agent, S l a policy target, S l a policy agent escalation, S l a policy applicable to company, S l a policy applicable to group, S l a policy applicable to source, S l a policy applicable to ticket type, S l a policy applicable to product, Ticket recipient, Ticket tag, Ticket custom field, Ticket conversation attachment and Ticket conversation recipient (see our Data Model for full details). If there's something else you need just ask.
Your Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.

Example queries

Check out these example queries for some inspiration

  • select tcr.IsPrimaryRecipient, tcr.IsBCCRecipient, tc.LastEditedUserID, tc.LastEditedAt from [freshdesk].TicketConversationRecipient tcr left join [freshdesk].TicketConversation tc on tcr.TicketConversationRemoteID = tc.RemoteID
  • select tca.ThumbUrl, tca.AttachmentUrl, tc.LastEditedUserID, tc.LastEditedAt from [freshdesk].TicketConversationAttachment tca left join [freshdesk].TicketConversation tc on tca.TicketConversationRemoteID = tc.RemoteID
  • select tcf.ValueLong, tcf.ValueBool, t.Type, t.TwitterID from [freshdesk].TicketCustomField tcf left join [freshdesk].Ticket t on tcf.TicketRemoteID = t.RemoteID
  • select top 16 ContactUpdatedAt, ContactCreatedAt, ContactTimezone, ContactPhone, ContactName, ContactMobile from [freshdesk].Agent order by ContactUpdatedAt
  • select top 8 Industry, RenewalDate, AccountTier, HealthScore, Note, UpdatedAt from [freshdesk].Company order by Industry
  • select top 12 OrgContactID, VisitorID, LastName, FirstName, PreferredSource, UniqueExternalID from [freshdesk].Contact order by OrgContactID
* Realtime

SyncHub's engine polls for changes every 5 minutes. However, different APIs, and different endpoints within those APIs, may impose restrictions beyond our control - thereby reducing the fidelity of your real-time feed.