Trouble finding your Teamwork Desk data?

SYNCHUB supercharges your Teamwork Desk account by freeing your data for advanced reports and AI integration. Start reporting today, using your favourite tools like PowerBI, Tableau or Microsoft Excel. Fine-tune your own AI models, or query using natural language and artificial intelligence.

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SYNCHUB is an official partner of Teamwork Desk

How SYNCHUB works

Get your Teamwork Desk data into your favourite reporting tool in just two minutes and three easy steps.

1 2 3 Connect Teamwork Desk to SyncHub

Securely connect your cloud software to SyncHub using their recommended best practice (e.g. OAuth2 or secure tokens).

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse (yours, or we'll provide one for free). We check for changes so you don't have to.

1 2 3 Integrate with AI or build customized reports

Query and share your data using our built-in Insights platform, integrate with your artificial intelligence platforms or use reporting tools like Excel, Tableau or Power BI.

Optimized for artificial intelligence

Quality AI needs quality, real-time data. SyncHub's data-extraction platform and curated data models are optimized to ensure your AI models have the most accurate and up-to-date data available at all times.

Use SyncHub to train your RAG, LLM or ML platforms, or just converse using natural language using our built-in chatbot.

Read more about AI + Teamwork Desk

What data do you need from Teamwork Desk?

Our simple data structures make your reporting and AI analysis a breeze

 Company
 Customer
 Custom field
 Inbox
 Tag
 Ticket
 Ticket activity
 Ticket priority
 Ticket source
 Ticket status
 Ticket type
 Time log
 User
 Customer contact
 Custom field option
 Inbox user
 Ticket custom field value
 Ticket tag
 Ticket message
 Ticket task
 Ticket custom field value option
Explore the full Teamwork Desk data model here

Features

Our data-ingestion platform connects Teamwork Desk to the BI and AI platforms your business runs on

Your Teamwork Desk data, where you need it

SyncHub syncs your Teamwork Desk data to a relational database, so you can use it in your favourite BI or AI platforms. Easy.

AI, meet Teamwork Desk

Our AI platform lets you interact with your Teamwork Desk using conversational language. Take advantage of our built-in AI Assistant or integrate Teamwork Desk into your existing agentic workflows with our MCP server for Teamwork Desk.

BYO database

All our plans come with your own secure, managed database - hosted in SQL Azure. No need to bring in your network or admin team - just get straight into your reports.

You can also bring your own database.

Highly secure

Whether its data-separation, IP-whitelisting, encryption or multi-factor authentication - we consider security first & foremost in every decision we make. Your Teamwork Desk data is safe with us.

Read our security overview to find out how.

Build your own reports & dashboards

Access your data from your existing reporting tool, or use our Insights platform to build reports & dashboards from within SyncHub itself.

Read more about Insights on our blog.

Ingest other ad-hoc or custom data

Is your company still running on spreadsheets? Our Flexi Tables let you import and arbitrary data you like and report on it right alongside your Teamwork Desk models.

Sync all your historical data

SyncHub doesn’t just keep your reports updated with your latest data, it goes back and collects all your historical data too. In fact, from your dashboard you can select exactly how far back SyncHub will go for each data table.

Frequently asked questions

With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw Teamwork Desk data. If you don't already have a reporting tool, you can use our Insights platform or grab one of our recommended 3rd-party tools then use its standard Database Connector to connect to SyncHub and begin pulling down your data.
If your SQL skills are a little rusty, we've got you covered too. Our AI Assistant lets you speak with your Teamwork Desk data in natural language - no SQL or BI skills required! Read more about our AI here.
SyncHub can poll Teamwork Desk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Teamwork Desk. The best way to find out is to simply grab a free trial of SyncHub, connect Teamwork Desk, then see for yourself.
Yes! SyncHub wraps your cloud service data in an MCP-compliant server, letting you access your data from any compatible client. Read more about our MCP support here.
Yes! Your subscription includes a free Gemini-powered chatbot which you can immediately begin using to query your data using natural language - no SQL or BI skills required! Read more about our AI here.
No problem. Use SyncHub to sync your raw Teamwork Desk data directly to your AI-optimized database (such as Snowflake, BigQuery or Redshift), and combine it with our curated Teamwork Desk data model to train and fine-tune any AI-powered application.
This is a great use case for SyncHub. Each account you connect to will be synced to the same database and stored in its own separate schema. This keeps each account in its own data silo, while allowing you to query across schemas to easily query across all your Teamwork Desk accounts. View our walkthrough here.
SyncHub will (E)xtract your raw data from Teamwork Desk and (L)oad it into your normalized, relational data warehouse. You can then use our Insights platform to (T)ransform your data so that you can report on it easily, such as building monthly rollups or normalizing currencies.
There are many ways to query data from Teamwork Desk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.
SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you have of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business. Of course, if you need help, you're sure to find a helpful professional in our Services Store.
Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector from your reporting tool to connect to SyncHub and start bringing in your data.
No. SyncHub is a read-only tool and cannot reflect changes back to your cloud applications.
We currently sync Company, Customer, Custom field, Inbox, Tag, Ticket, Ticket activity, Ticket priority, Ticket source, Ticket status, Ticket type, Time log, User, Customer contact, Custom field option, Inbox user, Ticket custom field value, Ticket tag, Ticket message, Ticket task and Ticket custom field value option (see our Data Model for full details). If there's something else you need just ask.
Your Teamwork Desk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.
Because SyncHub is continuously syncing your Teamwork Desk data to an offsite data store, you can also use our service to essentially maintain an up-to-date backup, in the event of a critical data failure or transfer to another system. With our BYOD (bring-your-own-database) option, you can even have this data stored directly into your own database. Select your pricing plan to backup on-demand as required, or have SyncHub automatically backup every day in the background for you.

Explore our Teamwork Desk blog

For everything related to maximizing your data from Teamwork Desk

Browse the Teamwork Desk blog series

About Teamwork Desk

Visit the Teamwork Desk website

Teamwork Desk is a ticketing system, allowing you to easily manage your customer queries. Desk has all the features you would expect from a modern ticketing system, and needless to say, it is beautifully integrated with other Teamwork products.

Teamwork Desk is the third connector we've developed in the Teamwork suite (the others being PM and CRM), giving our customers a wide-ranging set of data to report across their whole business.