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Realtime Freshdesk data. Straight to Power BI. Easy.

Simply connect your Freshdesk account to our hosted data-extraction platform, then query your data using Power BI. Easy.

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How it works

Get your Freshdesk data into Power BI in just two minutes and three easy steps.

1 2 3 Connect Freshdesk to SyncHub

Securely connect your cloud software to SyncHub and we'll do the rest.

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse (yours, or we'll provide one for free). We check for changes so you don't have to.

1 2 3 Connect Power BI and start reporting

Use the built-in SQL Database Connector in Power BI to connect to your data warehouse and build sophisticated reports and dashboards.

Frequently asked questions

We've documented the Freshdesk Data Model here. Use this to browse the tables, columns and foreign keys we create in your data warehouse.
Grab your data warehouse credentials from your SyncHub Dashboard, then simply use the standard Database Connector in Power BI to connect to SyncHub and begin building your reports. And, if you need help building your reports, our Services Store can introduce you to a helpful professional.
Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector in Power BI to connect to SyncHub and start bringing in your data.
Reporting on Freshdesk data directly via its API is simply not practical in Power BI. For one thing, cross-entity queries involve joining across multiple endpoints - something that is poor-performing at best and impossible at worst. That's why SyncHub stages your Freshdesk data in a relational database first. Now, your reports have all the power of regular SQL queries - joins, ordering, filtering, grouping, and more - leaving you free to create the reports you need without restriction.
SyncHub can poll Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect Freshdesk, then see for yourself.
This is a great use case for SyncHub. Each account you connect to will be synced to the same database and stored in its own separate schema. This keeps each account in its own data silo, while allowing you to query across schemas to easily query across all your Freshdesk accounts. View our walkthrough here.
SyncHub will (E)xtract your raw data from Freshdesk and (L)oad it into your normalized, relational data warehouse. You can then use our Insights platform to (T)ransform your data so that you can report on it easily, such as building monthly rollups or normalizing currencies.
SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you have of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business. Of course, if you need help, you're sure to find a helpful professional in our Services Store.
We currently sync Agent, Company, Contact, Email mailbox, Group, Product, Role, SLA policy, Ticket, Ticket conversation, Time entry, Company domain, Contact other phone number, Contact other company, Contact other email, Contact tag, Group agent, S l a policy target, S l a policy agent escalation, S l a policy applicable to company, S l a policy applicable to group, S l a policy applicable to source, S l a policy applicable to ticket type, S l a policy applicable to product, Ticket recipient, Ticket tag, Ticket custom field, Ticket conversation attachment and Ticket conversation recipient (see our Data Model for full details). If there's something else you need just ask.
Your Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.
There are many ways to query data from Freshdesk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.
No. SyncHub is a read-only tool and cannot reflect changes back to your cloud applications.
With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw Freshdesk data. If you don't already have a reporting tool, you can use our Insights platform or grab one of our recommended 3rd-party tools then use its standard Database Connector to connect to SyncHub and begin pulling down your data.
KPMG Private EnterpriseEva Perrone, Innovation Lead
We have a lot of ambitious clients who want to get as close as they can to their business data but it’s often siloed in different systems, so while they were able to look at each dataset in isolation, bringing all the right metrics together was challenging.
RSM AustraliaMatthew Cunneen, Partner, Data & Analytics
The SyncHub experience was fantastic. It does what is says on the tin! The connection process is simple, the documentation is good and the communication with the team has been first class.
Kolsen GroupColin Spooner, Group Financial Controller
The SyncHub team got us to where we wanted to be and I think we all wonder how we ever lived without it.
The Cafe CollectiveDavid Mule, Manager
SyncHub has allowed us to see week-to-week exactly how much staff and product we need in our stores.

About Freshdesk

Visit the Freshdesk website

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.

About Power BI

Visit the Power BI website

Power BI is a business analytics service that delivers insights to enable fast, informed decisions. Transform data into stunning visuals and share them with colleagues on any device, visually explore and analyze data—on - premises and in the cloud—all in one view, collaborate on and share customized dashboards and interactive reports and scale across your organization with built-in governance and security.