Knowledge base

### Explanation BigCommerce limits the number of requests that your connection can make each minute, and each day. These limits are put in place by BigCommerce and are outside of our control. These limits are _good_ because they ensure a high quality of service for everybody, however it _can_ mean that your data can take a little longer to come down. The most common cause of hitting this issue is [compounding API calls](/kb/childentitypayloads?api=bigcommerce). ### How to resolve The key thing to note here is that the limit is based on the number of _API requests_ - not necessarily the _amount_ of data you are bringing down - an API request that returns one result contributes just as much to your usage as a request that returns 100 results. - try adjusting your [run size](/kb/howsynchubworks?api=bigcommerce) - reduce the size of your [Trails](/kb/trails?api=bigcommerce) - do not run any [Segments](/kb/segments?api=bigcommerce) until your data is up to date - disable any [Deletion Management](/kb/deletionmanagement?api=bigcommerce) you may be running