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Explore the Zendesk API data model

See how the various Zendesk endpoints relate to each other, using our handy Entity Relationship Diagram

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Pulling data from the Zendesk API is only the first part of your reporting. You also need to understand the relationships between different endpoints - something that APIs typically fail to convey.

At SyncHub, we not only sync your Zendesk API endpoints down into a reportable format, we also describe their relationships (e.g. in terms of foreign keys) so that you can quickly get a grasp of your data and how it fits together. This page is intended as technical documentation of these relationships.

Endpoints

Automation

Documentation: https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
CreatedAt datetime - -
UpdatedAt datetime - -
Title string - -
Active boolean - -
Default boolean - -
Position int - -

Brand

Documentation: https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Name string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Subdomain string - -
HasHelpCenter boolean - -
HelpCenterState string - -
Active boolean - -
Default boolean - -

CustomStatus

Documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Description string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Active boolean - -
StatusCategory string - -
AgentLabel string - -
Default boolean - -

Group

Documentation: https://developer.zendesk.com/api-reference/ticketing/groups/groups/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Name string - -
Description string - -
CreatedAt datetime - -
UpdatedAt datetime - -
IsPublic boolean - -
Default boolean - -
Deleted boolean - -

GroupMembership

Documentation: https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

Column Type Relates to Notes
RemoteID string - -
GroupRemoteID string Group → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
GroupID long Group → ID -
CreatedAt datetime - -
UpdatedAt datetime - -
UserID long User → ID -
Default boolean - -

Organisation

Documentation: https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Name string - -
CreatedAt datetime - -
UpdatedAt datetime - -
SharedTickets boolean - -
SharedComments boolean - -
ExternalID string - -
Details string - -
Notes string - -
GroupID long Group → ID -

OrganisationMembership

Documentation: https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

Column Type Relates to Notes
RemoteID string - -
OrganisationRemoteID string Organisation → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
OrganizationID long Organisation → ID -
CreatedAt datetime - -
UpdatedAt datetime - -
UserID long User → ID -
Default boolean - -
ViewTickets boolean - -

SatisfactionRating

Documentation: https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
CreatedAt datetime - -
UpdatedAt datetime - -
AssigneeID long User → ID -
GroupID long Group → ID -
RequesterID long User → ID -
TicketID long Ticket → ID -
ReasonID long SatisfactionReason → ID -
Comment string - -
Score string - -

SatisfactionReason

Documentation: https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
CreatedAt datetime - -
UpdatedAt datetime - -
ReasonCode int - -
Value string - -
Active boolean - -
DeletedAt datetime - -

Ticket

Documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Description string - -
CreatedAt datetime - -
UpdatedAt datetime - -
DeletedAt datetime -
  • 7 Apr 2024 This is set manually, not by the endpoint itself
Type string - -
Subject string - -
Priority string - -
Status string - -
Recipient string - -
RequesterID long User → ID -
SubmitterID long User → ID -
AssigneeID long User → ID -
OrganizationID long Organisation → ID -
GroupID long Group → ID -
ForumTopicID long - -
ProblemID long -
  • 26 Mar 2024 Foreign Key - Refers to 'Ticket Problems' (not implemented)
HasIncidents boolean - -
IsPublic boolean - -
DueAt datetime - -
SatisfactionRatingID long SatisfactionRating → ID -
CustomStatusID long CustomStatus → ID -
BrandID long Brand → ID -
AllowChannelback boolean - -
AllowAttachments boolean - -
FromMessagingChannel boolean - -

TicketAudit

Documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
TicketID long Ticket → ID -
CreatedAt datetime - -
AuthorID long User → ID -

TicketComment

Documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
TicketID long Ticket → ID -
CreatedAt datetime - -
Type string - -
AuthorID long User → ID -
Body string - -
Public boolean - -
AuditID long TicketAudit → ID -

TicketField

Documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Description string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Type string - -
Title string - -
Position int - -
Active boolean - -
Required boolean - -

TicketForm

Documentation: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Name string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Position int - -
Active boolean - -
Default boolean - -

Trigger

Documentation: https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Description string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Title string - -
Active boolean - -
Default boolean - -
Position int - -
CategoryID long TriggerCategory → ID -

TriggerCategory

Documentation: https://developer.zendesk.com/api-reference/ticketing/business-rules/trigger_categories/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Name string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Position int - -

User

Documentation: https://developer.zendesk.com/api-reference/ticketing/users/users/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
TimeZone string - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Name string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Email string - -
Phone string - -
PhotoID long - -
OrganizationID long Organisation → ID -
Role string - -
Verified boolean - -
ExternalID string - -
Alias string - -
Active boolean - -
Shared boolean - -
SharedAgent boolean - -
LastLoginAt datetime - -
Signature string - -
Details string - -
Notes string - -
CustomRoleID long -
  • 26 Mar 2024 Foreign Key - Refers to 'Custom Agent Roles' (not implemented)
Moderator boolean - -
TicketRestriction string - -
OnlyPrivateComments boolean - -
RestrictedAgent boolean - -
Suspended boolean - -
DefaultGroupID long Group → ID -

UserIdentity

Documentation: https://developer.zendesk.com/api-reference/ticketing/users/user_identities/

Column Type Relates to Notes
RemoteID string - -
UserRemoteID string User → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
UserID long User → ID -
CreatedAt datetime - -
UpdatedAt datetime - -
Type string - -
Value string - -
Verified boolean - -
Primary boolean - -
UndeliverableCount int - -
DeliverableState string - -

View

Documentation: https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

Column Type Relates to Notes
RemoteID string - -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
Description string - -
CreatedAt datetime - -
UpdatedAt datetime - -
Title string - -
Active boolean - -
Default boolean - -
Position int - -

AutomationCondition

Column Type Relates to Notes
RemoteID string - -
AutomationRemoteID string Automation → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
AutomationID long Automation → ID -
LineNumber int - -
Type string - -
Field string - -
Operator string - -
Value string - -

AutomationAction

Column Type Relates to Notes
RemoteID string - -
AutomationRemoteID string Automation → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
AutomationID long Automation → ID -
LineNumber int - -
Field string - -

OrganisationDomain

Column Type Relates to Notes
RemoteID string - -
OrganisationRemoteID string Organisation → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
OrganisationID long Organisation → ID -
LineNumber int - -
Value string - -

OrganisationTag

Column Type Relates to Notes
RemoteID string - -
OrganisationRemoteID string Organisation → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ParentID long Organisation → ID -
LineNumber int - -
Value string - -

TicketFollowUp

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ParentTicketID long Ticket → ID -
FollowUpTicketID long Ticket → ID -

TicketTag

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ParentID long Ticket → ID -
LineNumber int - -
Value string - -

TicketFollower

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TicketID long Ticket → ID -
UserID long User → ID -

TicketCollaborator

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TicketID long Ticket → ID -
UserID long User → ID -

TicketEmailCC

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TicketID long Ticket → ID -
UserID long User → ID -

TicketCustomFieldValue

Column Type Relates to Notes
RemoteID string - -
TicketRemoteID string Ticket → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long TicketField → ID -
TicketID long Ticket → ID -

TicketAuditCommentEvent

Column Type Relates to Notes
RemoteID string - -
TicketAuditRemoteID string TicketAudit → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TicketAuditID long TicketAudit → ID -
CommentID long TicketComment → ID -

TicketAuditCreateEvent

Column Type Relates to Notes
RemoteID string - -
TicketAuditRemoteID string TicketAudit → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
TicketAuditID long TicketAudit → ID -
FieldName string - -
AssigneeID long User → ID -
GroupID long Group → ID -
RequesterID long User → ID -
TicketFormID long TicketForm → ID -
OrganisationID long Organisation → ID -

TicketAuditNotificationEvent

Column Type Relates to Notes
RemoteID string - -
TicketAuditRemoteID string TicketAudit → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
TicketAuditID long TicketAudit → ID -
Subject string - -
Body string - -

TicketAuditChangeEvent

Column Type Relates to Notes
RemoteID string - -
TicketAuditRemoteID string TicketAudit → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
TicketAuditID long TicketAudit → ID -
FieldName string - -
AssigneeID long User → ID -
GroupID long Group → ID -
RequesterID long User → ID -
TicketFormID long TicketForm → ID -
OrganisationID long Organisation → ID -

TicketCommentAttachment

Column Type Relates to Notes
RemoteID string - -
TicketCommentRemoteID string TicketComment → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long - -
TicketCommentID long TicketComment → ID -
CreatedAt datetime - -
FileName string - -
ContentType string - -
Size decimal - -
Deleted boolean - -

TicketFormField

Column Type Relates to Notes
RemoteID string - -
TicketFormRemoteID string TicketForm → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TicketFormID long TicketForm → ID -
TicketFieldID long TicketField → ID -

TriggerCondition

Column Type Relates to Notes
RemoteID string - -
TriggerRemoteID string Trigger → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TriggerID long Trigger → ID -
LineNumber int - -
Type string - -
Field string - -
Operator string - -
Value string - -

TriggerAction

Column Type Relates to Notes
RemoteID string - -
TriggerRemoteID string Trigger → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
TriggerID long Trigger → ID -
LineNumber int - -
Field string - -

UserTag

Column Type Relates to Notes
RemoteID string - -
UserRemoteID string User → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ParentID long User → ID -
LineNumber int - -
Value string - -

ViewField

Column Type Relates to Notes
RemoteID string - -
ViewRemoteID string View → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID string - -
ViewID long View → ID -
Title string - -
Filterable boolean - -
Sortable boolean - -

ViewCustomField

Column Type Relates to Notes
RemoteID string - -
ViewRemoteID string View → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ID long TicketField → ID -
ViewID long View → ID -
Title string - -
Type string - -
Filterable boolean - -
Sortable boolean - -

ViewConditionAll

Column Type Relates to Notes
RemoteID string - -
ViewRemoteID string View → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ViewID long View → ID -
LineNumber int - -
Field string - -
Operator string - -
Value string - -

ViewConditionAny

Column Type Relates to Notes
RemoteID string - -
ViewRemoteID string View → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
ViewID long View → ID -
LineNumber int - -
Field string - -
Operator string - -
Value string - -

AutomationActionValue

Column Type Relates to Notes
RemoteID string - -
AutomationActionRemoteID string AutomationAction → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
Key string - -
Value string - -

TicketCustomFieldValueOption

Column Type Relates to Notes
RemoteID string - -
TicketCustomFieldValueRemoteID string TicketCustomFieldValue → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
Value string - -

TicketAuditCreateEventValue

Column Type Relates to Notes
RemoteID string - -
TicketAuditCreateEventRemoteID string TicketAuditCreateEvent → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
Key string - -
Value string - -

TicketAuditNotificationEventRecipient

Column Type Relates to Notes
RemoteID string - -
TicketAuditNotificationEventRemoteID string TicketAuditNotificationEvent → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
EventID long TicketAuditNotificationEvent → ID -
RecipientID long User → ID -

TicketAuditChangeEventValue

Column Type Relates to Notes
RemoteID string - -
TicketAuditChangeEventRemoteID string TicketAuditChangeEvent → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
Key string - -
Value string - -

TicketAuditChangeEventPreviousValue

Column Type Relates to Notes
RemoteID string - -
TicketAuditChangeEventRemoteID string TicketAuditChangeEvent → RemoteID -
WhenUpsertedIntoDataStore datetime - -
MirrorRemoteID int - -
IsDeleted boolean - -
WhenCreated datetime - -
WhenModified datetime - -
Key string - -
Value string - -

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