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Query the Zendesk API using regular SQL

You're a developer. You're perfectly capable of connecting to the Zendesk API and pulling down data. But why waste your time building an API integration when your skills and time are better spent elsewhere?

API integrations are hard to build and maintain. But with SyncHub, you can query your data source using a language you know and love - SQL.

Explore the Zendesk Data Model Get started with a free trial

How it works

Get your Zendesk data into your favourite reporting tool in just two minutes and three easy steps.

1 2 3 Connect Zendesk to SyncHub

Securely connect your cloud software to SyncHub and we'll do the rest.

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse (yours, or we'll provide one for free). We check for changes so you don't have to.

1 2 3 Build your customized reports

Query and share your data using our built-in Insights platform, or use your own reporting tools like Excel, Tableau or Power BI.

No ODBC driver required

SyncHub runs in the cloud, 24×7. There are no ODBC drivers to install or maintain, and no local computer required to cache your results. Just securely connect SyncHub to your Zendesk account and you can be querying your data in just a couple of minutes.

BYOD

Want more power? How about views, stored procedures or triggers? No problem - SyncHub's Bring Your Own Database feature gives you complete control over your database.

Real-time data*

Make a change in Zendesk and query it via SQL within minutes. Our feed is so quick, you'll think you're querying Zendesk directly!

Your data is secure

Your Zendesk data is stored using best-practice security protocols. But if you're still concerned, no worries - just use our BYOD (Bring Your Own Database) option when setting up your account.

Frequently asked questions

Not directly, no. But SyncHub's ERD model, combined with the real-time* sync from Zendesk, means that it is essentially the same as querying directly.
No. Our solution is cloud-hosted, meaning no installs are required on your own computers. Furthermore, because it is cloud-hosted, SyncHub runs in the background 24-7, keeping your data up to date while you sleep.
If your SQL skills are a little rusty, we've got you covered too. Our AI-powered Query Assistant uses knowledge of your Zendesk data model to create SQL queries for you - just describe your problem and watch the magic happen.
SyncHub can poll Zendesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Zendesk. The best way to find out is to simply grab a free trial of SyncHub, connect Zendesk, then see for yourself.
No. SyncHub is a reporting tool and cannot reflect changes back to your cloud application.
We currently sync Automation, Brand, Custom status, Group, Group membership, Organisation, Organisation membership, Satisfaction rating, Satisfaction reason, Ticket, Ticket audit, Ticket comment, Ticket field, Ticket form, Trigger, Trigger category, User, User identity, View, Automation condition, Automation action, Organisation domain, Organisation tag, Ticket follow up, Ticket tag, Ticket follower, Ticket collaborator, Ticket email c c, Ticket custom field value, Ticket audit comment event, Ticket audit create event, Ticket audit notification event, Ticket audit change event, Ticket comment attachment, Ticket form field, Trigger condition, Trigger action, User tag, View field, View custom field, View condition all, View condition any, Automation action value, Ticket custom field value option, Ticket audit create event value, Ticket audit notification event recipient, Ticket audit change event value and Ticket audit change event previous value (see our Data Model for full details). If there's something else you need just ask.
Your Zendesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.

Example queries

Check out these example queries for some inspiration

  • select tacepv.Value, tacepv.Key, tace.OrganisationID, tace.TicketFormID from [zendesk].TicketAuditChangeEventPreviousValue tacepv left join [zendesk].TicketAuditChangeEvent tace on tacepv.TicketAuditChangeEventRemoteID = tace.RemoteID
  • select tacev.Value, tacev.Key, tace.OrganisationID, tace.TicketFormID from [zendesk].TicketAuditChangeEventValue tacev left join [zendesk].TicketAuditChangeEvent tace on tacev.TicketAuditChangeEventRemoteID = tace.RemoteID
  • select taner.RecipientID, taner.EventID, tane.Body, tane.Subject from [zendesk].TicketAuditNotificationEventRecipient taner left join [zendesk].TicketAuditNotificationEvent tane on taner.TicketAuditNotificationEventRemoteID = tane.RemoteID
  • select top 8 Position, Default, Active, Title, UpdatedAt, CreatedAt from [zendesk].Automation order by Position
  • select top 7 Default, Active, HelpCenterState, HasHelpCenter, Subdomain, UpdatedAt from [zendesk].Brand order by Default
  • select top 7 Default, AgentLabel, StatusCategory, Active, UpdatedAt, CreatedAt from [zendesk].CustomStatus order by Default
* Realtime

SyncHub's engine polls for changes every 5 minutes. However, different APIs, and different endpoints within those APIs, may impose restrictions beyond our control - thereby reducing the fidelity of your real-time feed.