Knowledge base

The Segments feature allows you to prioritise periods of data without disrupting the overall sync.

If something changes at the data source – such as your cloud service’s API offering new data or its server going offline – you can resolve it by using segments. This will allow you to select a precise time period to re-sync, while still ensuring your reports stay up to date with your latest data.

Alternatively, if you've recently added a new connection and want your newest data to be synced before syncing all your historical data, you can use segments to re-prioritise accordingly.

We give you the option to select the priority of a segment. You can specify a segment as 'moderate' priority, in which case it will just run alongside your main sync, or you can specify a segment as 'high' priority, which will pause your main sync to complete your segment before continuing with the rest of the main data.

How to create segments

1. Navigate to your connections page and head to the dashboard for the relevant connection.
2. Click the name of the data table you wish to add a segment to.
3. Click Create a new segment.
4. Adjust the segment details and click Save.

Your segment will now be listed under Upcoming. It will begin at the start of the next run and will maintain the same run size and run frequency as the main sync for that data table. Once the segment is finished, it will be listed under Recently completed.

You can also create segments by viewing a data table's sync history.