Getting your data
Looking to free your Freshdesk data? Good, you’ve come to the right place.
## Getting connected
1. Select **Connections** from the main menu
2. Click the **New** button
3. Select **Freshdesk**
4. Give it a name (this is especially useful if you’re creating multiple Freshdesk connections)
5. Authorise the connection by following the prompts to sign in to your Freshdesk account
6. Done. Now watch as SyncHub begins retrieving your historical data.
To connect multiple Freshdesk accounts, simply follow the steps above for each one. Just make sure to check that your SyncHub plan allows for multiple API connections.
## Available endpoints
SyncHub works by regularly querying each endpoint in the Freshdesk API, checking for new and modified data. For each endpoint SyncHub produces a corresponding data table in your reporting tool. These are the endpoints currently available:
- Agent
- Company
- Contact
- Email mailbox
- Group
- Product
- Role
- SLA policy
- Ticket
- Ticket conversation
- Time entry
- Company domain
- Contact other phone number
- Contact other company
- Contact other email
- Contact tag
- Group agent
- S l a policy target
- S l a policy agent escalation
- S l a policy applicable to company
- S l a policy applicable to group
- S l a policy applicable to source
- S l a policy applicable to ticket type
- S l a policy applicable to product
- Ticket recipient
- Ticket tag
- Ticket custom field
- Ticket conversation attachment
- Ticket conversation recipient
Need more data? No problem, please [let us know](https://www.synchub.io/contact) and we'll see if we can add it. Or if you're a data nerd like us, feel free to check out the Freshdesk API documentation to see what’s available.
### What data does SyncHub take from Deputy?
SyncHub extracts the endpoints above from Deputy, and stores it in your data warehouse.
### What data does SyncHub create or modify in Deputy?
Nothing. SyncHub is read-only and never sends data back to Deputy.
## Building your reports
SyncHub stores data in a relational database optimized for reporting. This means that reporting from your favourite reporting tool is as easy as using their standard _database connector_. We have detailed walkthroughs for the most popular reporting tools here:
- [Power BI](/kb/powerbi?api=freshdesk)
- [Excel](/kb/excel?api=freshdesk)
- [Tableau](/kb/tableau?api=freshdesk)