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Knowledge base

Data Model Explorer

Our **Data Model Explorer** provides an _Entity Relationship Diagram_ (ERD) of your Freshdesk data, allowing you to see the relationships between your different tables. ### Navigating 1. Drag tables around the workspace, by clicking and dragging anywhere on a table 1. Drag the entire workspace around by clicking and dragging the background 1. Minimize/maximize your workspace to take up your entire browser screen ### Relationships Relationships are depicted by the arrows running between table properties. For a tidier view, you may select the _Relationships Only_ checkbox, which will hide all the other columns which are not part of a relationship ### Endpoints - Agent - Company - Contact - Email mailbox - Group - Product - Role - SLA policy - Ticket - Ticket conversation - Time entry - Company domain - Contact other phone number - Contact other company - Contact other email - Contact tag - Group agent - S l a policy target - S l a policy agent escalation - S l a policy applicable to company - S l a policy applicable to group - S l a policy applicable to source - S l a policy applicable to ticket type - S l a policy applicable to product - Ticket recipient - Ticket tag - Ticket custom field - Ticket conversation attachment - Ticket conversation recipient